Recommend Africa Incoming to Anybody
Ask Africa Incoming to book your Africa itinerary.
I came across Africa Incoming when I was searching for a package tour to South Africa for my family of five. Their additional trip to Seychelles made them in my short list. From the start Manpriya was very helpful with my itinerary. I cannot count how many times I have revised it and haggled with her re hotels, pricing, itinerary. She was very patient. She answered my messages even after her office hours. If she was not there, one of her team members would definitely get back to me. Her attention to detail and customer service is very commendable.
We had to pay 50% of the trip upon booking and the other 50% a month before the start. I think it is the same for all tour packages. Some tour operators even asked for the full payment two months before.
A week before the trip, she sent us all the confirmation numbers for the hotels and the airlines. A few days before our trip, she messaged me and asked if there is anything else I need to verify/confirm/ask before we go to South Africa. That gesture alone can make you feel comfortable that even if you have spent this much, that you will be taken cared of.
When we arrived in CapeTown, we were picked up by Rudy. He was very courteous, helpful, prompt, a guy with a ready smile and a wealth of information about his beloved city and country. He came on time every day. As a treat, he even bought us Koeksisters (donut-like dessert) for us to taste while he showed us his house in Bo Kaap where there is an amazing view of Table Mountain.
We then proceeded to Nelspruit by plane and then Hoedspruit (kruger) by car. Then back to Johannesburg by land. At Nelspruit, Riann our guide brought us to Harries Pancakes. It is not the regular pancake that we know. It is more like crepes with sweet or savory dish. Nevertheless it was soooo good that it should not be missed when you are there.
We had airport transfers all throughout our trip. We were transported with a van big enough for us and our luggage. All the drivers and the tour guides were all prompt and courteous. They are all very professional and know what they are doing.
At Seychelles, the last leg of our trip, I was surprised that our airport transfer was private and free. In my last conversation with Manpriya I was told that it can’t be included bec the company will not operate very early in the morning (I have to be at the airport at 5:30am). I had to get the transfer from the hotel. But as it turned out, I still was able to get the airport transport included in the package. A nice ending to a wonderful vacation.The only thing I would suggest is for the itinerary to include the time of pickup every day. Plus the drivers/guides should have their Africa Incoming ID. That way, we would know if they are already there. I also would suggest that their emergency contacts should be more prompt in answering messages.
In all, I would highly recommend Africa Incoming to anybody who would like to travel to Africa. The customer service and all the attention to detail would make you feel comfortable even if you are breaking the bank.